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Subex AI Agent Squads TM
Defend against dynamic, multi-modal, and adversarial fraud behavior.
Subex AI Agent Squads™ provide a pool of intent-oriented agents that can be composed into outcome-driven squads-whether for defending against fraud, uncovering revenue leakage, or powering growth. Operating within strict guardrails, these agents perceive signals, plan actions, and deliver continuous coverage.
AI That Adapts to Adversarial Behavior
Fraudsters now use AI to probe, adapt, and coordinate in real time. Subex AI Fraud Squads operate autonomously towards operator-defined goals while analysts retain control to approve, edit, or override decisions.
How it works, at a glance
Connect
Connect to enterprise data sources, alerts, and ticketing systems.
Assign
Assign agents into a squad for a given objective.
Run
Run guided, agentic workflows with role-based access controls and full audit.
Measure
Measure outcomes through KPIs, feedback loops, and continuous improvement of underlying ML models.
Measurable Outcomes
100% Case Coverage
Prioritizes and investigates 100 percent of cases without bulk auto-closure.
7X+ Faster investigations
Reduction in investigation time through end-to-end automation.
Massive Cost Savings
Lower cost per case through automation of routine steps.
Unlimited Scalability
Elastic scaling provides unlimited investigation bandwidth during spikes.
Meet the Fraud Investigative Agent
Purpose-built to investigate and conclusively close suspected fraud cases and alarms at scale. It reads alerts, gathers context, applies playbooks, and compiles an auditable narrative.
Covers Every Case
Prioritizes and investigates 100% of cases without bulk auto-closure
Autonomously References Context
Cross-references subscriber, device, payment, and channel context.
Autonomously Runs SOPs and Logic
Applies SOPs and investigation logic autonomously to identify the most likely fraud scenario.
Recommends Actions
Suggests blocks, step-up verification, or watchlisting
Publishes Outputs
Sends decisions and data to FMS, CRM, network elements, and other systems via APIs
Generates Investigative Summary
Creates an investigation narrative and pushes it to your case system
System Capabilities
AI Agent Autonomy with Human Control
Agents operate independently toward goals while analysts approve, edit, or override decisions.
LLM Orchestration
On-prem or cloud LLMs orchestrated to interpret evidence, follow SOPs, and draft case narratives.
Data Reader and Writer
Connectors to fraud management, assurance data stores, case systems, and third-party sources.
Security and Explainability
Guardrails, role-based access, and explainable outputs for internal control and regulatory needs.
SOP and Playbook Management
Codify investigative steps so agents execute consistently and learn from analyst feedback.
Response Personalization
Tailor the tone, structure, and level of detail in generated reports for different consumers.
Business Benefits
You get a squad of specialised agents that collaborate to handle different parts of the lifecycle.
Productivity
100% case investigation coverage allows analysts to focus on higher-value tasks, while centralized domain knowledge reduces SME bottlenecks.
Efficiency
Achieve faster case closure with unlimited investigation bandwidth during spikes and stronger compliance via exportable audit trails
Cost Savings
Realize massive cost savings through end-to-end automation and fewer false positives that reduce write-offs and rework.
Elastic Scalability
Pay only for the capacity you use during spikes
Collaboration
Squads keep fraud, revenue assurance, and CX teams aligned by pushing consistent outputs into shared workflows and case systems
Generally Available Fraud Investigation Agents
From faster investigations to smarter decisions, every benefit translates into measurable operational and financial gains.
Wangiri Fraud Investigation Agent
IRSF Fraud Investigation Agent
Handset Fraud Investigation Agent
Frequently Asked Questions
Everything you need to know about how our fraud management solutions work.
Is this only for handset/device fraud?
No. FraudZap™ is a lightweight, purpose-built fraud detection platform designed to support multiple fraud use cases over time. It is delivered to customers one use case at a time for focused, rapid impact. The currently generally available (GA) use case is Handset Fraud, covering device fraud across POS and e-commerce channels.
Does it work in real time?
What data does it need?
Cloud or on-prem?
Ready to safeguard your international revenues?
Minimize operational overhead and ensure network integrity with Subex.